Privacy Policy39

Privacy Policy

Last updated: August 2, 2026

This Privacy Policy explains how House of Western States Hardware (“we,” “us,” or “our”) collects, uses, discloses, retains, and protects personal information when you visit our website, place an order, contact customer support, or otherwise use our services.

By using our website, you acknowledge the practices described in this policy. This policy does not restrict privacy rights provided by applicable law.

1. Personal Information We Collect

The information we collect depends on how you interact with our store.

Information you provide

We may collect:

  • Full name

  • Billing and shipping addresses

  • Email address

  • Telephone number

  • Account credentials, if customer accounts are available

  • Order and transaction information

  • Product selections and preferences

  • Measurements, specifications, or customization instructions

  • Reviews and other content you submit

  • Customer-support communications

  • Return, refund, exchange, and warranty information

  • Photographs or videos submitted for support

Payment information

Payments may be handled by authorized third-party payment providers. We may receive payment status, payment-method type, billing information, transaction identifiers, and limited payment details.

When payments are processed by a third party, we generally do not directly store complete credit- or debit-card numbers.

Information collected automatically

When you visit our website, we and authorized providers may automatically collect:

  • IP address

  • Browser and device type

  • Operating system

  • Device identifiers

  • Approximate location based on IP address

  • Referring website

  • Pages viewed and links selected

  • Shopping-cart and checkout activity

  • Session dates and times

  • Cookie and similar technology information

  • Website-performance and error data

2. How We Use Personal Information

We may use personal information to:

  • Process, verify, and fulfill orders

  • Prepare customized or special-order products

  • Authorize and process payments

  • Arrange USPS, freight, or local delivery

  • Schedule delivery appointments

  • Send order and tracking updates

  • Respond to customer inquiries

  • Process returns, refunds, exchanges, and warranty claims

  • Verify identities and transactions

  • Detect and prevent fraud, misuse, and security incidents

  • Operate, maintain, and improve our website

  • Personalize website content where permitted

  • Analyze website traffic and performance

  • Measure advertising effectiveness

  • Send marketing communications with required consent

  • Maintain accounting, tax, transaction, and warranty records

  • Comply with legal obligations

  • Enforce our policies and agreements

  • Establish, exercise, or defend legal claims

3. Legal Bases for Processing

Where applicable law requires a legal basis, we process personal information because:

  • Processing is necessary to fulfill a contract, such as completing an order.

  • Processing is necessary to comply with a legal obligation.

  • We have a legitimate business interest, such as preventing fraud or improving our services.

  • You provided consent, including for certain cookies or marketing communications.

Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing lawfully completed beforehand.

4. Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate the website and shopping cart

  • Remember customer preferences

  • Authenticate users and secure accounts

  • Prevent fraud

  • Understand website traffic and performance

  • Measure marketing results

  • Provide relevant advertising where permitted

Some cookies are necessary for website operation. Optional analytics or advertising cookies may require consent depending on your location.

You can manage available choices through our cookie-preference tool, if provided, or through your browser settings. Disabling necessary cookies may prevent some website features from functioning correctly.

5. Analytics and Advertising

We may use analytics and advertising services, including services provided by Google or other authorized providers. These providers may collect device, browser, cookie, and website-interaction information.

Where required, we will request consent before activating non-essential analytics or advertising technologies. Available controls may include:

Browser settings may not block every tracking technology.

6. How We Disclose Personal Information

We may disclose personal information to providers that support our operations, including:

  • E-commerce and website-hosting providers

  • Payment processors

  • Fraud-prevention and security providers

  • USPS, freight carriers, local-delivery services, and fulfillment providers

  • Customer-support platforms

  • Email and communications providers

  • Analytics and advertising providers

  • Information-technology providers

  • Accountants, auditors, insurers, and professional advisers

These providers may receive information only for legitimate operational, contractual, security, or legal purposes.

We may also disclose information:

  • To comply with a subpoena, court order, or lawful government request

  • To investigate fraud, abuse, or security incidents

  • To protect customers, our business, or another person’s rights and safety

  • To establish, exercise, or defend legal claims

  • In connection with a merger, financing, restructuring, acquisition, or sale of business assets

7. Sale or Sharing of Personal Information

We do not sell personal information for money.

Some analytics or advertising activities may legally qualify as a “sale,” “sharing,” or targeted advertising even when no money is exchanged. Where applicable, you may opt out through our cookie-preference tool or by contacting us.

We do not knowingly sell or share personal information belonging to individuals under 16 years old.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions and customized orders

  • Provide customer and warranty support

  • Maintain accounting, tax, and business records

  • Prevent fraud and security incidents

  • Resolve disputes

  • Enforce agreements

  • Meet legal obligations

Retention periods vary according to the information type, purpose of collection, and applicable requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure.

No internet transmission or data-storage system is completely secure. We cannot guarantee absolute security.

Customers should protect their passwords and account credentials. Do not send complete payment-card numbers, passwords, government identification numbers, or unnecessary sensitive information by email.

10. Your Privacy Rights

Depending on your location and subject to applicable exceptions, you may have the right to:

  • Know whether we process your personal information

  • Request access to your information

  • Request correction of inaccurate information

  • Request deletion of eligible information

  • Receive a portable copy of certain information

  • Opt out of qualifying sale, sharing, or targeted advertising

  • Restrict or object to certain processing

  • Withdraw previously provided consent

  • Appeal the denial of a privacy request

  • Exercise privacy rights without unlawful discrimination

These rights are not absolute. We may retain or continue processing information where permitted or required by law.

11. California Privacy Rights

Where the California Consumer Privacy Act, as amended, applies to our business and your information, California residents may have rights to:

  • Know the categories and specific pieces of personal information collected

  • Know the sources, purposes, and categories of recipients

  • Request correction of inaccurate personal information

  • Request deletion, subject to legal exceptions

  • Opt out of qualifying sale or sharing

  • Limit certain uses of sensitive personal information

  • Receive equal service without unlawful discrimination

To submit a request, contact us using the information below and include “California Privacy Request” in the email subject line.

12. Verification of Privacy Requests

To protect customer information, we may verify your identity before completing a privacy request. Verification may require information that reasonably matches our records, including:

  • Name

  • Email address

  • Telephone number

  • Shipping address

  • Order number

We will request only information reasonably necessary to verify and process the request.

An authorized agent may submit a request where permitted by law. We may require proof of authorization and direct confirmation from the customer.

13. Marketing Communications

You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message or contacting us.

After unsubscribing, you may still receive necessary non-promotional communications concerning:

  • Orders and payments

  • Shipping and tracking

  • Delivery appointments

  • Returns and refunds

  • Warranty claims

  • Account security

  • Customer-service requests

14. Children’s Privacy

Our website is intended for a general audience and is not directed toward children under 13 years old. We do not knowingly collect personal information directly from children under 13.

If you believe a child submitted personal information without appropriate authorization, contact us so we can investigate and delete it where required.

15. Third-Party Websites

Our website may link to independent third-party services, including carrier tracking pages, payment providers, and social-media platforms.

We do not control the privacy or security practices of independent third parties. Review their privacy policies before providing personal information.

16. International Data Transfers

Our authorized providers may process information outside the state or country where you live. Where required, we use appropriate safeguards for cross-border transfers.

Information may be processed in the United States and other locations where our authorized service providers operate, subject to applicable law.

17. Do Not Track and Preference Signals

Some browsers provide a “Do Not Track” setting. Because no universally accepted response standard exists, our website may not respond to every Do Not Track signal.

Where required by law and technically supported, we will process recognized opt-out preference signals, such as Global Privacy Control, as an opt-out request for the applicable browser or device.

18. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or information practices.

Updates will be posted on this page with a revised “Last updated” date. We will provide additional notice or request consent for material changes where required by law.

19. Contact Us

For questions about this Privacy Policy or to exercise an applicable privacy right, contact us:

House of Western States Hardware
Phone: +1 (626) 233-3196
Email: premierfuteb.ol478@gmail.com

Business and Shipping Address:
15117 Salt Lake Ave, Suite K
La Puente, CA 91746
United States

Customer support: Available 24 hours a day, seven days a week, including Saturdays and Sundays.

For privacy requests, include “Privacy Request” in the email subject line and clearly describe your request.